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IT
Support
Service Level |
Basic
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Standard |
Pro |
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Patch
Management - Scheduled security patch scan, patch deployment
and history |
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Security
Log Monitoring – Daily review of machine security logs |
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Virus Log
Monitoring – Daily review of machine virus logs |
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Integrated Reports - Comprehensive management and operational
reports. |
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Computer
Cleanup Wizard – Nightly Disk Defrag, Temp File Cleanup, etc. |
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Server
Management - Inc. Service Availability, Event Log & Drive Space Monitoring, Log
File Maintenance |
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Unlimited
Remote Support - Per Service Level Agreement |
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Remote
Helpdesk – Submit tickets for application, Windows &, Network
issues |
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Asset
Management / Hardware Warranty Notification |
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Application Installation Notification - Notifications if new
applications are installed |
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Application Blocking - Prohibit computers from running
non-business applications. |
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Individual Remote Access – Access your work machine from
outside of the office. |
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Unlimited
Onsite Support - Per Service Level Agreement |
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Unlimited
Phone Support - Per Service Level Agreement |
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Periodic
Maintenance - Performed at your site on your equipment |
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Additional Service Options |
Basic
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Standard
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Pro |
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Anti-Virus & Anti-Spyware |
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Backup &
Disaster Recovery - Requires onsite backup file/image
repository |
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Additional Server Application Management
- Exchange Maintenance & Admin, Backup Monitoring and Admin, Major DB /
Critical Apps |
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Network
Device Support – Printers, Firewall, Router Switches, Modems |
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